Refunds and Returns Policy

Effective Date: August 5, 2024

At Panchbhoot Yog, we strive to provide the highest quality products and services. We understand that sometimes things don’t go as planned, so we’ve created this comprehensive Refunds and Returns Policy to ensure a fair and easy process for all our customers.

1. Eligibility for Returns

  • Product Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Products that are damaged or missing parts for reasons not due to our error may not be eligible for a refund.
  • Timeframe: You have 14 days from the date of delivery to initiate a return.

2. Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

  • Perishable goods (e.g., food, flowers, newspapers, or magazines)
  • Health and personal care items (e.g., open supplements or skincare products)
  • Downloadable software products
  • Gift cards

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at panchbhootyog@gmail.com with your order number, a brief description of the issue, and whether you are requesting a refund or exchange.
  2. Wait for Authorization: Our customer support team will review your request and, if your return is eligible, will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Return the Item: Ship the product back to us within 7 days of receiving the RMA number. Include the RMA number and a copy of the original receipt in the package. Please note that customers are responsible for return shipping costs unless the return is due to our error.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

  • Approval: If your return is approved, we will process your refund within 5-7 business days. The refund will be applied to your original method of payment.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in original condition, items returned more than 14 days after delivery).
  • Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at panchbhootyog@gmail.com to arrange the exchange.

6. Cancellation Policy

  • Order Cancellation: If you wish to cancel your order, please contact us immediately at panchbhootyog@gmail.com. If the order has not yet been shipped, we can cancel it and issue a full refund. If the order has already been shipped, you will need to follow the return process outlined above.
  • Service Cancellation: For services such as yoga retreats, naturopathy treatments, or online classes, cancellations are subject to the specific terms provided at the time of booking. Please review the terms carefully before making a purchase.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check Your Bank Account: There is often some processing time before a refund is officially posted.
  • Contact Your Credit Card Company: It may take some time before your refund is officially posted.
  • Contact Your Bank: There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at panchbhootyog@gmail.com.

8. Customer Support

If you have any questions about our Refunds and Returns Policy, please contact us:

Panchbhoot Yog
Mandakani Apartment, Gali No. 2 Birla Farm
Peeth Road, Vishwavidayalya
Haripur Kalan, Dehradun, Uttarakhand-249205
Email: panchbhootyog@gmail.com

This Refunds and Returns Policy is designed to be clear, fair, and easy to understand. We are committed to providing our customers with a positive shopping experience and will work with you to resolve any issues that arise.